Ordering Info
Welcome to our help desk. Please use the links below for any questions that you might have about our site. If you have any additional questions or concerns, please give us a call. (757) 478-6050.
Shopping Online at Connie’s Kids
Browse the online catalog using the navigation bar on the top or the search bar to the top right. You may also use the shop by Vendors or Collections at the top of the page.
Click on any picture to view more details about that product, and add it to your cart.
Hover over the picture to view larger.
Select the dropdown menu to the desired size(s) / color(s), then enter the amount you wish to order.
Note: If you wish to order several different sizes/colors of the same item, you will need to go back to that item.
Click "Add to Cart" button. This will take you to your Shopping Cart Contents page.
From here you can either proceed to the checkout, or continue shopping.
When you have finished shopping, click the "Checkout" option above the Shopping Cart on every page.
Checking Out
Please note that for your security and future faster checkout and order tracking you have to create an account on the site.
This account does not contain any personal information other than what is already freely available online, such as Name, Address, Email and Telephone. For security purposes, your credit card information is not stored on this site.
You can select if you want your package delivered to an address other than yours by filling in the form, or you can select "Same as Billing info"
Items shipped to Virginia destinations are subject to sales tax.
Payment
You can select the method of shipping from this form, and enter your credit card information and any special instructions or comments.
Your credit card information is not stored on this site, it is encrypted for your safety, and transmitted securely for processing.
Order Confirmation
A confirmation page with your order number and details will display.
There is a printer friendly option if you wish to print this page for future reference.
You will also receive confirmation of your order by e-mail.
In stock orders are processed within 24 hours of order receipt, and are shipped First Class USPS, unless otherwise instructed.
Should an item be out of stock, you will be notified via e-mail or telephone with an estimated shipping time. Please allow extra time for special orders.
Order Tracking
When your order ships you will be informed by email. To check on the status of your order, you can also login to your account, and click "Order Tracking". This will tell you when your order shipped, or if it is still in processing.
RETURN POLICY
We offer a 14-day money back guarantee for non-personalized items in their original condition.
If for any reason you need to return a purchase, simply send it back with original tags attached, and your receipt with a note as to why it’s being returned. We will issue a credit, refund the purchase price, or exchange the item for you.
Monogrammed, personalized or special order merchandise is not returnable.
Size exchanges or exchanges for other merchandise are treated as new orders. Simply order the new items online. Your account will be credited when we receive your return.
Clearance Items are NOT returnable.
Shipping charges are not refundable.
Holiday items are Final Sale once the date of the holiday arrives. This includes velvets & holiday dresses.
If you have any additional questions or concerns, please give us a call.
Local (757) 478-6050